Q. Why should we buy from you and not your competitors?
The answer is simple. We do better work! Check our reviews and those of our competition. (The number of bad reviews). Yes we probably cost a little more, but you’ll see we actually have the inventory, programming knowledge, and quick delivery. Plus, if there is a warranty issue, we won’t make you jump through hoops like our competitors do.
Q. Why does my computer cost more than the advertised price?
The price listed is for the federal emission size of the engine. However, some particular computers can cost more. These computers are found in low emission vehicles, or rare part numbers that need to be special ordered in.
Q. What if I don’t see the computer I need on your website?
A. Call us! We can still help. If not, we will be more than happy to point you in the right direction.
Q. Can I return my computer if it doesn’t work?
A. Yes. The part may be returned within 14 days of delivery as long as it is returned in its original condition. The return will be subject to shipping charges as well as programming charges. See our return policy for more information.
Q. What if I or my mechanic misdiagnoses my vehicle’s problem?
A. It is up to you and your mechanic to make sure the vehicle is diagnosed correctly. However, if it does happen you can return it within 14 days of delivery for a refund minus a 30% reprogram and restock fee. If you are unsure you have a bad computer, we recommend sending it in to us for testing.
Q. I’m not sure my computer is bad. How do I send it in for testing?
A. Find the part for your vehicle on our website and click the repair price (you won’t be charged upfront) or simply contact us we can walk you through the process.
Q. If I order a replacement unit, do I have to pay a core charge?
A. No. We do not charge a core and in most cases, we do not require your old unit. We will let you know if we require your old unit and a return shipping label will be provided for you.
Q. How soon will I receive my computer once I have placed the order?
A. We ship our parts Monday through Friday. All free and expedited orders are shipped via the United States Postal Service. Free shipping times vary from 8-10 business days. Expedited shipping times are 3-5 business days. All orders are shipped within 3 business days. We use UPS for overnight shipping but please contact us for availability.
Q. Do I need to have any additional programming done once I receive my part?
A. All Chrysler, Dodge, and Jeep products are plug-and-play. Some Ford and GM models will require a locksmith for your key programming after the part is installed. If your part requires any additional programming, we will inform you before you make your purchase.
Q. I ordered a programmed computer for my vehicle, but the VIN is different than mine on the scanner. Was it programmed incorrectly?
A. Possibly, but probably not. We see some Ford vehicles from 2013 to 2016 that display the original VIN after we program them. A parameter reset (security) still needs to be performed and the computer still reads the correct VIN and works fine. If you’re in this situation, you can call us as well.
