Shipping & Returns
We will ship your order using the delivery method you select at checkout. Please note that your part may not ship the same day it is ordered, but once it ships, it will be sent using your chosen shipping option.
All orders are processed and shipped within 1–3 business days. Once your order ships, you will receive a tracking number at the email address provided during checkout.
Estimated delivery times after shipment are as follows:
- Free shipping: 6–8 business days
- Expedited shipping: 3–5 business days
- Next-day air: 1–4 business days, depending on part availability
For overnight deliveries to Alaska and Hawaii, USPS 1-Day Express will be used.
Business days are Monday through Friday and exclude public holidays.
Important Product and Return Information
Engine computers are electrical components. If you have any questions about compatibility or diagnosis, please contact us by phone or email before placing your order.
All units we sell are professionally rebuilt and remanufactured. They are not brand new.
Returns & Refunds Policy
If a part is confirmed to be defective, it may be returned within 14 days of delivery for a full refund. Customers are responsible for return shipping costs.
If the issue with the vehicle was misdiagnosed and the part is not defective, the unit may still be returned within 14 days for a refund minus a 30% restocking and reprogramming fee.
In some cases, customers report that the replacement computer is defective, but later discover that their original unit functions properly or that another issue was causing the problem. In these cases, the return will be treated as a misdiagnosis and the 30% restocking and reprogramming fee will apply.
If the wrong part is ordered, it may be returned within 14 days for a refund minus a 30% restocking and reprogramming fee.
If the same issue persists after installation and the unit is not found to be defective, it may be returned within 14 days subject to a 30% programming fee.
Unless a unit is confirmed defective, all returns are subject to a 30% restocking and reprogramming fee.
No refunds will be issued after 45 days from the delivery date.
Defective Unit Documentation
If a unit is determined to be defective and you provide a dated receipt showing purchase of a replacement computer from another supplier, the restocking fee will be waived.
The receipt must include:
- Supplier name
- Proof of professional shop installation
Programmed Keys
Programmed keys are returnable only if they are uncut. Once cut, keys cannot be resold and are not eligible for return.
We are not responsible for locksmith charges or the inability to reprogram keys to the vehicle.
For units confirmed to be faulty, we will reimburse key reprogramming costs up to $150.
Additional Programming Disclaimer
Some engine control modules must communicate with other onboard systems, such as brake or transmission modules, to function properly. We are not responsible for programming or servicing other vehicle modules.